Information

Shipping & delivery

We ship worldwide. Shipping costs are calculated at checkout based on your delivery address, so you’ll see the exact cost before you pay.

Orders are dispatched within 2 working days of your order being confirmed. UK delivery is typically within 5–7 working days of dispatch, by DPD. International delivery times vary by destination and are confirmed at checkout, and can be affected by customs processing in the destination country.

International orders, duties and taxes. For deliveries outside the UK, import duties, taxes, or customs charges may apply on arrival in the destination country. These are set by the destination country and are the responsibility of the customer; they are not included in the price or the shipping cost shown at checkout.

If something goes wrong. If your order arrives damaged, or hasn’t arrived within the expected timeframe, contact us at info@launchcharts.com and we’ll put it right. Please keep any packaging if an item arrives damaged, as it helps us resolve the claim with the carrier.

Source of goods

Our mats and carrying cases are manufactured in China to our own design and specification. The mats are made from rubber, and the cases from vinyl.
Every product is made to the design we’ve developed and registered (see Intellectual property), and is checked against our specification before it reaches you.

Intellectual property

“LaunchCharts” is a UK registered trade mark (No. UK00004298923).

The LaunchCharts mat design is protected by four UK Registered Designs (Nos. 6489563, 6489564, 6489565 and 6489566), registered in the name of LaunchCharts Ltd.

The same designs are protected in the European Union under International Design Registration Number DM256277.

Orders, payment & returns

Orders and payment
When you place an order, you’ll see the full price, including VAT and shipping, before you pay. Shipping costs are calculated at checkout based on your delivery address.
Payments are processed securely by Lloyds Cardnet. We do not store your card details.
Your order is confirmed once you receive our order confirmation by email. This is the point at which a contract is formed between us.

Your right to cancel (14-day cooling-off period)
If you are buying as a consumer, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To cancel, simply email us at info@launchcharts.com within that 14-day period. Once you’ve told us you wish to cancel, you then have a further 14 days to return the goods to us.

Return postage: you are responsible for the cost of returning the goods to us for a change-of-mind cancellation.
Condition: please return the goods in a resaleable condition. You may handle them as you would in a shop, but we may reduce your refund if the goods show use beyond that.
Return address: to arrange a return, please contact us at info@launchcharts.com and we will provide the return address. Returns must be sent to the address we provide.

Refunds
Once we receive the returned goods (or proof that you have sent them back), we will refund you within 14 days. Your refund will include the original standard delivery cost. If you chose a more expensive delivery option, we refund only the cost of our standard delivery. Return postage is not refunded for change-of-mind cancellations.

Faulty or incorrect goods
This is separate from, and in addition to, the cooling-off period above. If your goods are faulty, damaged, or not as described, you have the right to a refund if you let us know within 30 days of receiving them. For faulty or incorrect goods, we will also cover the cost of return postage. Please contact us at info@launchcharts.com and we’ll arrange this for you.

International orders
Customers outside the UK have the same cancellation rights. Please note that for international returns you are responsible for the return postage, and any import duties or taxes already paid may be recoverable only from the relevant customs authority, not from us.

Privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details
Email: info@launchcharts.com

What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Purchase or account history
Payment details (processed by our payment provider — we do not store your card details)
Website user information (including user journeys and cookie tracking)

Lawful bases
Under UK data protection law, we must have a lawful basis for collecting and using your personal information. Our lawful basis for collecting or using personal information to provide services and goods is:

Contract — we have to collect or use the information so we can enter into or carry out a contract with you.

Where we use cookies and similar technologies for website analytics, we rely on your consent, which you can withdraw at any time via our cookie settings.

Your data protection rights
You have the right to access your information; to ask us to correct or delete it; to restrict or object to its use; to data portability; and, where we rely on consent, to withdraw that consent. To make a request, contact us using the details above. We will respond without undue delay and within one month. You can find out more about your rights on the ICO’s website (ico.org.uk).

Where we get personal information from

Directly from you.

How long we keep information
We keep order and transaction records for 6 years following the end of the financial year they relate to, in order to meet UK tax and accounting requirements. Website analytics information is retained in line with Wix’s standard retention settings. Other personal information is kept only for as long as necessary for the purpose for which it was collected.

Who we share information with
We use the following data processors:

Lloyds Cardnet — to process payments.
DPD — for delivery of orders.
Wix — website hosting and website analytics.

How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us at info@launchcharts.com.

You can also complain to the ICO if you are unhappy with how we have used your data:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Contact & business details

LaunchCharts Ltd is a company registered in England and Wales.
Company number: 16759937
Registered office: Millhouse, 32–38 East Street, Rochford, England, SS4 1DB
Email: info@launchcharts.com